Service Provider Rights And Obligations

The service provider should provide software license, cloud service, private deployment, maintenance upgrades, technical support, training or other agreed services according to the contract, order, service terms and product description, and maintain service stability and data security within a reasonable technical scope.

Main Obligations

• Activate cloud service, deliver software license or complete private deployment as agreed.
• Provide defect fixes, upgrade guidance, technical support and necessary training during the service or maintenance period.
• Take access-control, transmission-encryption, data-protection, log-audit and security-hardening measures within technical control.
• Do not proactively disclose, edit or make public customer enterprise data, unless authorized by the customer or required by law or competent authorities.
• For planned maintenance, major upgrades or service changes that may affect usage, notify customers through reasonable channels where possible.

Service Adjustment And Violation Handling

The service provider may restrict, suspend or terminate services and reserve the right to pursue liability when:

• The customer or user violates law, service terms, contract or security requirements.
• The customer fails to pay service, maintenance or other agreed fees.
• The customer stores or distributes illegal, infringing, malicious or security-threatening content.
• Customer behavior creates risk to platform security, other users, third-party rights or service stability.
• Authorities or applicable law require restriction, suspension, disclosure or termination.

Boundary

The service provider does not replace the customer's responsibilities for internal management, content review, member permission configuration, third-party account management, private infrastructure operations, backup strategy and compliance review. Responsibility boundaries are governed by the contract, deployment plan, maintenance agreement and actual service model.